Frequently Asked Questions

GENERAL INFORMATION 

What type of payments do you accept?

We accept all major credit cards including American Express, Visa, and Mastercard. All payments are processed through PayPal. You do not need a PayPal account to purchase.

Why Do I Need to Supply Personal Info?

We use AgeChecker verification to ensure compliance with state and federal laws. All information that you supply is extremely secure. Please scroll down to the Privacy section to learn more about our privacy policy.

Why Can't I Buy My Pen?

If you have been rejected from our purchasing process, it may be that you are underage in your state or that your state laws prohibit sales. If our system is unable to verify your legal age, you may alternatively send us an email containing an image of a valid government issued ID, and we will manually review your information to verify your legal age in the corresponding state of residence. You are more than welcome to cover or sensor any sensitive information such as your Driver License or Passport number. Once your account has been verified, you will no longer be asked to provide ID upon checkout while logged into your Element Vape account.

Due to the recent FDA regulations placed last year, we are required by law to check a valid ID in order to verify that you are of age in your state to purchase products from our website.

Please note that we currently use AgeChecker.net Age Verification for all age verification screenings on our website.

Do You Fulfill Wholesale/Bulk Orders?

We do offer wholesale pricing for those looking to place large orders. We can also customize pens to your specifications. Please find out more on our Wholesale page.

PRIVACY

The team at Cannabling is strongly aware of the trust you place in our company and our responsibility to protect your privacy. This privacy policy sets out how we use and protect information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Cannabling may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What We May Collect

During your checkout, we may use AgeChecker.net to collect

  • Your name
  • Your contact information
  • Your age
  • Demographic information such as zip code, preferences and interests

What We Do With Your Information

When an order is placed through our website, we are required to hold personal information including your name, email address, phone numbers and home address so that your orders can be processed and fulfilled without any delays. The information may also be used for reasons such as:
  • internal record keeping
  • improving products, services and the website
  • promotional emails about new products, special offers or other information

We will NEVER sell your information.

SECURITY

We are committed to ensuring that your information is secure and safe at all times. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Cannabling is committed to protecting the security and privacy of the buyer's personal information. We provide you with a safe and secure transaction environment when buying online. Credit card information is entered directly into our payment partner's systems and are neither transmitted nor held on any Cannabling systems. The buyer's personal information if warranted may also be verified with the proper controlling agencies concerning fraud prevention. If there is a legal obligation to do so, Cannabling may choose to disclose information to the proper authorities.
If you have any other questions, please contact us and we'll be happy to assist you.